Jobs in India, Noida II Customer Support Executive II

Company :-  Laxmi Remote India Pvt. Ltd.

Position :- Customer Support Executive 

Location :- Noida

Salary :- 20K- 25 K

Mail ID:- hrd4@lripl.com

Qualification: Graduation (Any)

Experience: 2-5 Year

Dear Connections,
                              Walk In for Customer Support Executive Profile (Female Only).
Date: 03/07/2020 to 04/07/2020
Location: Laxmi Remote India Pvt. Ltd.
B-201, Noida Phase-2, UP- 201305



Job description:
1. Manage incoming calls data.
2. Handle complaints, provide appropriate solution and alternatives within the time limits and follow up to ensure resolution.
3. Providing feedback on the efficiency of the customer service process.
4. Keep records of customer interactions and file documents.
5. Resolve customer complaints via phone, email.
6. Strong phone contact handling skills and active listening.
7. Coordinate with store for order dispatch.
8. Should be able to communicate with potential consumers in good English over what’s app business.
9. Forward sales enquiries to the concerned department.
10. Coordinate with our logistic partners.
11. Conduct monthly survey for customer satisfaction.
12. Conduct feedback emails for current customers.
13. Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
14. Answering screening and forwarding incoming phone calls.



About Laxmi Remote India Pvt Ltd

Started in the year 1995 , LRIPL has out grown into the state of the art-modish facility within a span of 24 years.
Laxmi Remote India Pvt Ltd is an established electronic manufacturing service company in India with 2 manufacturing plants rendering manufacturing services, located in Noida, UP.
We are India’s largest Remote control manufacturer & also specialised in manufacturing SMPS Power supplies, set top Box, Mobile chargers, LED TV Boards, Door Bells, lighting solutions and capable of manufacturing other home appliances too. We have own Design & Development unit, PCB unit, Injection Moulding plant, Tool Depot, SMT Plant, Spring Manufacturing Department, Sticker Printing Department. Testing & Service Centre which have best of the industry people to take on any job assigned to them.

• We are committed for excellence with our fast paced, technologically advanced, manufacturing tactics.

• Our success depends on customer satisfaction achieved by safely producing reliable products with on time delivery & at competitive price.

• Quality is a vital element in accomplishing this goal. Technically expert and skilled manpower helped us in continuous improvement at all levels of the organization.

• Promise for a zero effect-zero defect-zero waste culture

• We are an ISO 9001:2015 certified company

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